Sony DSC-QX100 Camera System Software Update Guide for Windows

Determine if Your Camera Needs the Update

This update is only for DSC-QX100 cameras that currently have firmware versions lower than 2.00.
If your camera firmware version is 2.00, this update is not necessary.

Check if your camera is already updated to firmware version 2.00:

  1. Connect your camera and smartphone using the PlayMemories Mobile app.
  2. Select the Program Auto mode.
    Auto Mode ISO Screen
    On your smartphone with the MODE screen displayed, if "ISO" is displayed above AUTO, your firmware is already updated to version is 2.00 and does not need this update.
    Note: If "ISO" is not displayed, please download and install the firmware update.

Download and Update the Firmware

  1. Download the Update_DSCQX100V2.exe file to a temporary or download directory (please note this directory for reference).
    Note: For Windows 8, the default settings for Internet Explorer will save the file in the "Downloads" folder. To locate the Downloads folder, click the "Desktop" tile from the Start screen and then locate the downloaded file using Windows Explorer.
  2. Go to the directory where the file was downloaded and double-click the Update_DSCQX100V2.exe file to begin the Firmware Updater.
  3. Ensure the memory card is removed from the camera.
  4. Connect the camera to your computer using the supplied USB cable.
  5. Verify that the remove hardware icon Remove Hardware Icon or Remove Hardware Icon is displayed in the task tray at the lower right-hand corner of the computer screen.
    Notes:
    • If the message "Could not find the camera for this update." appears on the computer display, try disconnecting and reconnection the USB cable or try another USB port on the computer.
    • Sometimes when the camera is connected to the computer with the USB cable, a message appears to restart the computer. If this occurs, remove the battery pack from the camera, restart the computer, reconnect the battery pack, and then start the firmware update procedure again.
  6. At the "Firmware Updater" screen, click "Next".
    Connect the Camera Screen
    WARNING!!: Do not power off the camera or disconnect the USB cable until the update process is complete.
  7. When the updater recognizes the camera connection, the next "Firmware Updater" screen is displayed on the computer, and the camera screen displays a no memory card icon.
    Camera Update Screen
  8. At the "Firmware Updater" screen, click "Next".
    Camera Connected Screen
  9. When the following screen is displayed, check the version number at the lower left.
    Current Version Screen
    If the current version is lower than 2.00, click "Next".
    Note: If the current version is "2.00", your camera does not need this update. Stop the USB connection by clicking the remove hardware icon Remove Hardware Icon or Remove Hardware Icon in the task tray in the lower right corner of the computer screen and then click the "Finish" button on the "Firmware Updater" screen. Then power off the camera, briefly remove the battery pack, and then power on the camera again.
    WARNING!!: Do not disconnect the USB cable from the camera or the computer.
  10. Reset the camera.
    To reset the camera, first stop the USB connection by clicking the remove hardware icon Remove Hardware Icon or Remove Hardware Icon in the task tray in the lower right corner of the computer screen, and then press the Shutter button on the side of the camera.
    Camera SHUTTER Button Screen
    Note: The screen will turn off after pressing the Shutter button. Please continue to the next step.
  11. At the "Firmware Updater" screen, click "Next".

    12. Click Next Screen
  12. After resetting, reconnection of the camera is verified, and the following screen is displayed, click "Run".
    Note: The update process takes about ten minutes to complete.
    Run the Update Screen
    WARNING!!: Do not power off the camera or disconnect the USB cable until the update process is complete.
  13. When the following screen is displayed, click "Finish".
    Update Complete Screen
  14. You may now disconnect the USB cable.
  15. Power off the camera and remove the battery pack. Then reconnect the battery pack and power the camera back on.

Check the Firmware Version After Updating (optional)

  1. Connect your camera and smartphone using the PlayMemories Mobile app.
  2. Select the Program Auto mode.
  3. On your smartphone with the MODE screen displayed, verify that "ISO" is listed just above "AUTO". This confirms the firmware version is 2.00.
    Auto Mode ISO Screen
    If "ISO" is displayed above AUTO, the firmware update was successful.
    Note: If "ISO" is not displayed, please download and install the firmware update again.

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