Philips TV Firmware Upgrade Guide using a USB memory device

Getting Started

  1. Please read the entire instructions once before performing the upgrade.
  2. The USB drive you use for the upgrade needs to meet the following criteria:
    1. USB drive size should be 128 MB or larger.
    2. USB drive should be clean formatted to FAT32 before you start the process.
    3. Drives with U3 software are not supported. The U3 uninstall tool can be found here u3.sandisk.com/launchpadremoval.htm
  3. Most modern computers (Operating Systems) usually have Zip File extraction tools built-in but in case yours does not, you can download and install 7-Zip or any other extraction tool to extract the Firmware Upgrade Package. 7-Zip can be found here: 7-zip.org/download.html
  4. There is a rare possibility that the firmware upgrade fails; if this happens you need to perform a recovery process which is outlined later in this document.

Firmware Upgrade Process

  1. Copy the *.upg file (PHL-0CEX_xxx_x.upg) from the Firmware Upgrade package to the root of the USB Drive.
  2. While your TV is on, insert the USB drive in the USB port of your TV.
  3. Using the Philips TV remote, navigate to "Home/Menu -> Setup -> Software -> Software Update -> USB".
  4. If your TV successfully detects the firmware upgrade file on your USB drive, it should list it at this stage.
  5. Select the file and press OK on the TV remote.
  6. From this point onwards please follow the On-Screen instructions on the TV to successfully complete the firmware upgrade. Do not interrupt the process or turn off your TV while the firmware is upgrading.
  7. If the firmware upgrade fails for some reason, please perform the "Recovery Process".

Recovery Process (Perform ONLY if Firmware Upgrade fails)

  1. Clean format your USB drive to FAT32.
  2. Copy the "RecoverySoft.upg" file from the Firmware Upgrade Package to the root of your USB Drive. DO NOT rename the file.
  3. While your TV is on, insert the USB drive in the USB port of your TV.
  4. If your TV successfully detects the Recovery Upgrade file on your USB drive, it should list it at this stage or start the recovery process on its own.
  5. Select OK on the TV remote, follow On-Screen instructions and finish the recovery process. Do not interrupt the process or turn off your TV while the firmware is upgrading.
  6. When the Recovery Process is complete, remove the USB drive and turn off your TV.
  7. Unplug the TV from the AC outlet it is plugged in to and wait for 10-15 seconds.
  8. Plug the TV back to the AC outlet, wait 10-15 seconds and turn it back on.
  9. If all went well, you should be good to enjoy your TV again! If not, please call our Customer Care Center at +1 (866) 309-5962 for further assistance.